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Taylor Caplan makes sure things run smoothly — for clients, for campaigns, and for the team. As Client Success Manager, she acts as the go-between, making sure every brand DOM works with feels heard, supported, and on track for actual results. She’s the one connecting dots, asking the right questions, and keeping things from falling through the cracks.
Taylor has five years of experience in marketing, most of it agency-side. She’s led strategy, managed teams, and written more than a few blog posts that you might’ve read without realizing it. Before DOM, she worked with Duckpin and Crossroads Co.Lab in roles that covered everything from social media and brand voice to project timelines and reporting.
She holds an M.A. in Communication and Business Leadership and a B.A. in Strategic Communication, both from High Point University. Her name has shown up on platforms like GoDaddy and the American Marketing Association, where she’s written about everything from influencer strategy to how to actually get people to attend webinars more than once.
Outside the office, she volunteers as a youth golf coach with First Tee Pittsburgh. She also hangs out with her cat, Lucky — who, from what we hear, lives up to the name.
Recent Posts By: Taylor Caplan
DOM & the International Trade Administration — A Partnership for Global Growth
DOM is excited to have signed a Strategic Partnership with the International Trade Administration (ITA). By teaming together, both organizations will help U.S. businesses expand…
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How To Retain Your Backlinks During A Site Migration (Updated August 2025)
This article was updated 08/18/2025. Editor’s Note (2025 Update): Since this article was first published, the importance of backlink management during a site migration has…
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Get to Know Google: New Search Impact Report
This article was updated 08/11/2025. Editor’s Note (Updated July 2025) This article was originally published in 2015 and discusses early access to a now-retired feature…
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Measuring Your Global Visibility Starts With What the Right People See First
Being visible in your target markets means you're part of the decision process before a prospect ever reaches out. Visibility shows up in sales inquiries,…
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21 Essential Questions To Ask When Hiring a Digital Marketing Agency (Updated For 2025)
Updated 8/6/2025 Questions To Ask When Hiring A Digital Marketing Agency With the infiltration of AI into all forms of digital marketing, this article has…
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19 Popular GA4 Questions (With The Right Answers From Our Expert Analysts)
This article was updated 08/1/2025. Do you have GA4 questions about how to harness the latest generation of Google Analytics for your business? Whether you're…
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