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Katie brings nearly 20 years of experience in marketing, communications, and operations to the DOM team. Her specialty? Making things work better — for everyone. As Agency Operations Specialist, she evaluates systems, untangles inefficiencies, and helps keep DOM running like a well-oiled (but never boring) machine.
Before DOM, Katie built her career leading marketing and communications at organizations like The Children’s Institute of Pittsburgh, MPC, and Spider Learning. She’s worn a lot of hats — Director of Operations, SME, Admissions and Marketing — and somehow kept them all straight. She’s also taken the stage at The Church Network’s annual conference to talk about branding and programming alignment, which sounds like a mouthful but really just means she knows how to connect the dots between big ideas and real-world execution.
She holds an MFA in Creative Nonfiction from Chatham University and a BA in English Literature & Writing from Pitt-Johnstown. No surprise, she’s got a storyteller’s brain and an editor’s eye — a combination that helps her see both the forest and the trees when it comes to agency workflow.
Outside the office, Katie is… busy. She’s par-Aunt-ing three of the best kids on the planet, running a plant hospice for hardware store rescues, and keeping company with two cats and a dog. She once worked in Yellowstone National Park, has hiked to the bottom of the Grand Canyon, and is actively working toward her CAPM certification.
She’s not one to brag, but if there’s a weird little process nobody’s figured out yet, there’s a good chance Katie already has a color-coded plan for that.
Recent Posts By: Katie James
DOM & the International Trade Administration — A Partnership for Global Growth
DOM is excited to have signed a Strategic Partnership with the International Trade Administration (ITA). By teaming together, both organizations will help U.S. businesses expand…
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How To Retain Your Backlinks During A Site Migration (Updated August 2025)
This article was updated 08/18/2025. Editor’s Note (2025 Update): Since this article was first published, the importance of backlink management during a site migration has…
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Get to Know Google: New Search Impact Report
This article was updated 08/11/2025. Editor’s Note (Updated July 2025) This article was originally published in 2015 and discusses early access to a now-retired feature…
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Measuring Your Global Visibility Starts With What the Right People See First
Being visible in your target markets means you're part of the decision process before a prospect ever reaches out. Visibility shows up in sales inquiries,…
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21 Essential Questions To Ask When Hiring a Digital Marketing Agency (Updated For 2025)
Updated 8/6/2025 Questions To Ask When Hiring A Digital Marketing Agency With the infiltration of AI into all forms of digital marketing, this article has…
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19 Popular GA4 Questions (With The Right Answers From Our Expert Analysts)
This article was updated 08/1/2025. Do you have GA4 questions about how to harness the latest generation of Google Analytics for your business? Whether you're…
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